Shipping Method: United States Postal Service, Priority Mail
Payment Methods: Visa, Mastercard, American Express, Paypal (to pay by check, please call or email)
Where I Ship: 48 Contiguous States, Alaska, Hawaii, Puerto Rico, VI, Guam
Shipping Rates: $4.95 USPS First Class Mail or you may choose $9.95 for USPS Priority Mail
Damage Claims: Should your purchase arrive damaged, please save all of the packing material and immediately notify Willowsong Studio and the postal service.
Estimated Shipping Time: Please allow 1 to 3 days for order processing. Under normal circumstances, your order will be processed and mailed by the following business day. A tracking number will be provided to you so that you may track your shipment.
Return Policy
I am confident that you will love the piece which you have carefully selected, however, should you find that the item is not what you expected, please contact me immediately..... this can be done via email: [email protected] or via the contact button on this web site.... and we will begin to process your return.
Shipping is non refundable. Purchase price will be refunded by the same method used for original payment. Item must be unworn and in original condition. Returns are welcome with prior confirmation within ten days of purchase. Please save packaging so that the item can be re-packed and safely returned. I truly want you to be happy with your purchase and no reasonable request will be refused. Please buy with confidence!
Privacy Policy
Who is collecting information?
On my web site I use the following partners to conduct my business:
Artspan/Jewelspan: this company hosts my web site. You can read their privacy policy here. Artspan collects statistics of traffic on my website. It does not tell me any personally identifying information.
Google Analytics: this company collects statistics of traffic on my website. You can read their privacy policy here. Google uses cookies to follow your path through my website. You can turn off or block cookies in your computer settings, but content on my website may not work or be accessible.
PayPal: this company processes your payment when you buy something from my shop. You can view Paypal’s privacy policy here. When you make a purchase, I get the information needed to ship your item … your name, email and shipping address. PayPal never shares your credit card information with me, so I never see or store your credit card information.
MailChimp: MailChimp is my email service provider. You can view MailChimp’s privacy policy here. When you sign up for my email, you give me your email address and if you opted to, your first and or last name. You extend permission to me to use your email address to send you information about my products. MailChimp collects statistics of my mailings so that I know what emails you find interesting and can continue to send you relevant information.
Where is this information shared?
As explained above, aggregated data is shared with trusted 3rd party partners (Google Analytics, Artspan/Jewelspan, MailChimp, PayPal) who use the highest levels of security to protect all data. You can read more about their security in the privacy links provided above.
How do you use this information?
I use the information you give me to ship your purchases to you.
I use your email in conjunction with your purchase, if necessary.
I use your email to send you studio updates when you have chosen to be a part of my email list.
I use the data from Google Analytics to determine the customer path through my website and determine if my website content is effectively helping me run my business.
Why do you collect this information?
I collect this information to create a user profile to determine what content you love, which in turn allows me to create more of it.
How can I find out what you know about me?
You can email me at [email protected]